Chat AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Chat AI website and apps (the "Service").
1. Information We Collect
- Account information — your name, email address, and password when you create an account.
- Usage data — features you use, credits consumed, and generation history, used to operate and improve the Service.
- Conversation content — chat text or screenshots you submit for analysis. We do not permanently store your chat records or screenshots; they are processed to generate a response and then discarded.
- Payment data — handled by our payment processor (Stripe). We never store your full card details on our servers.
2. How We Use Your Information
- To provide, maintain, and improve the Service and its AI features.
- To manage your account, credits, and purchases.
- To communicate with you about your account, security, and updates.
- To detect, prevent, and address fraud or abuse.
3. AI Processing
To generate replies and suggestions, content you submit may be processed by third-party AI providers (such as OpenAI and Anthropic) acting on our behalf. These providers are bound by their own data-handling commitments and process content only to return a result.
4. Data Sharing
We do not sell your personal information. We share data only with service providers who help us operate the Service (e.g. hosting, payments, AI processing), and where required by law.
5. Data Security
We use encryption in transit and adhere to strict data-protection practices. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard safeguards.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
7. Children's Privacy
The Service is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at support@chatai.me.